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Testimonial

 “We could not be more pleased with the entire procurement process and the quality of the agents who are answering the calls on the hotline. The people who answer the phones do so with the sensitivity and the urgency that is required to help the callers escape from an inhumane existence. We know that, through this hotline, we are helping to mend lives.” 
Steve Wagner, former Director, Human Trafficking Program, Health and Human Services(HHS)  

About USA Services

Who We Are and What We Do

USA Services Annual Citizen Service Award

Overview

The 2008 USA Services Annual Citizen Service Award recognizes agencies across the government that have improved their delivery of citizen services via Web, telephone, and/or email. The Award honors government agencies that demonstrate the following:

  • Creativity and innovation in the development and implementation of citizen-focused activities
  • Significant enhancements in existing citizen service

Eligibility

The USA Services Excellence in Citizen Service Award is open to all federal government agencies in the United States. Self-nominations are encouraged.

Rules

Nominations should not exceed three single-spaced typed pages. The deadline for nomination submission is February 15, 2008. Applications will be submitted via www.USAServices.gov/aboutus/award.

Judging Panel

The judging panel is comprised of 5 representatives from the following organizations:

  • Office of Management and Budget
  • USA Services program staff
  • USA Services Agency Partner/Advocate
  • Federal agency Public Affairs, Marketing, or Communications Director
  • American Council for Technology (ACT)

The judges will use a point system (0-100). Judges will not score or participate in discussion where nominations from their own agency are involved.

Judges will select finalists, and from those finalists, they will select one winner.

USA Services Award Finalists will be announced in March 2008. Winners will be announced and finalists will be recognized at GSA's Interagency Resources Management Conference (IRMCO), April 13-16, 2008, at the Hyatt Regency Chesapeake Bay, Cambridge, Maryland.

In addition to a trophy, the winners and finalists will receive one free admission to the conference, recognition on USAServices.gov website and recognition in the press release announcing the award-winning programs.

For more information contact Karen Trebon, Program Manager, at Karen.Trebon@gsa.gov.