About USA Services

Publications: Fact Sheets, Brochures, Reports and Presentations

 

Fact Sheets

USA Services 2008 flyer (Word, 225kb)

What is USA Services? (PDF, 48kb)

Why have so many agencies chosen USA Services to enhance their customer service?
(PDF, 264kb) | (Word doc, 32 kb)

USA Services Summary of Public Contacts (Actuals as of September 30, 2007)
(PDF, 39 kb)

Citizen Services Cost Calculator (PDF, 144 kb)

Consumer Action Handbook (PDF, 44kb) | (Word doc,36 kb)

FCIC's Programs and Services (PDF, 60kb) | (Word doc,44 kb)

FCIC's Services for Federal Agencies (PDF, 68kb) | (Word doc, 44 kb)

GobiernoUSA.gov (PDF,84kb) | (Word .doc,40 kb)

Industry and Government: Publishing Together (PDF, 56kb) | (Word doc, 44 kb)

National Contact Center 1 (800) FED INFO (PDF, 56kb) | (Word doc, 44 b)

Reaching Out to Spanish Speakers (PDF, 2.1mb) | (Word .doc, 21 kb)

Services for the Media (PDF, 60kb) | (Word.doc, 48 kb)

USA.gov (PDF, 160kb) | (Word .doc, 48 kb)

Webcontent.gov (PDF, 160 kb)

 

Brochures

USA Contact - Contact Center Solutions to Help your Agency Respond to Citizens (PDF, 179 kb)

USASearch.gov - Results You Can Trust, Up-To-Date and Accurate

 

Reports & Presentations

Government-wide Assessment: 2007 Report (PDF, 1.5mb)

Federal Contact Centers: Mechanism for Sharing Metrics and Oversight Practices along with Improved Data Needed
February 2006 | Government Accountability Office (GAO) Audit

Agency Advocates/Partners Meeting - Results of Government-wide Assessment (June 7, 2007)

Agency Advocates/Partners Meeting - Phase Two Citizens Expectations Research (Februrary 13, 2007)

Agency Advocates/Partners Meeting - The Future of the Government Web (Februrary 13, 2007)

Agency Advocates/Partners Meeting (February 13, 2007)

Devising, Implementing, and Evaluating Customer Service Initiatives (January 30, 2007)

Oasis Reference Model for SOA (Duane Nickull, Adobe Systems) at Collaborative Expedition Workshop (January 23, 2007)

Agency Advocates/Partners Meeting (October 24, 2006)

Agency Advocates/Partners Meeting (March 7, 2006)

Agency Advocates/Partners Meeting: Department of Health and Human Services: One DHHS Contact Center (March 7, 2006)

Insight.MAS: Customer Satisfaction: A Reality Check (March 7, 2006)

How To Measure and Fine Tune Your Website Performance (January 24, 2006)

American Customer Satisfaction Index (ACSI)- A Method of Measuring Customer Satisfaction (December 20, 2005)

Agency Partners/Advocates Meeting: USA Services Update and the Citizen Service Levels Interagency Committee Presentation (October 20, 2005)

Agency Advocates/Partners Meeting: MITRE Presentation: Improving Citizen Services (October 20, 2005)

How FirstContact Works for You! (June 23, 2005)

Why You Should Consider Outsourcing Your Contact Center (April 13, 2005)

Interactive Voice Response Units (IVR) Overview (April 13, 2005)