Three Years of Social Media -- Lessons Learned

2009 | Timothy Barnes and Leonard Sipes, Court Services and Offender Supervision Agency (CSOS)

CSOS was one of the first out of the gate with federal social media. They get lots of inquiries from criminal justice, government and some non-profit agencies looking to “do” social media, and they would like to see police, court and correctional agencies throughout the country (and beyond) have meaningful conversations with the public via social media.

» Link to external site

 

USDA cultivates social-media campaigns through planning:

Web 2.0 tools used for tour of rural revitalization projects

October 19, 2009 | by Doug Beizer, GCN.com

Social media played a key role in sharing information and getting feedback from the public during a nationwide Agriculture Department tour designed to find new ways to revitalize rural communities, according to Amanda Eamich, USDA’s director for new media.

» Link to external site

 

IAB Social Media Ad Metrics: Definitions

May 2009 | International Ad Bureau

In an attempt to bring consistency to the measurement of social media campaigns, the Interactive Advertising Bureau has released a document detailing social media metrics and definitions.

» Link to external site

 

Twitter Tips: How and Why to Use Hashtags (#)

May 4, 2009 | CIO Inside

Hashtags, a shorthand system developed by Twitter users to help categorize Tweets, can save you time and keep your tweets organized. Here's a quick and easy guide for finding and using hashtags.

» Link to external site

 

Nine Twitter Tips for Business

May 4, 2009 | CIO Insider

Use Twitter to connect with your customers, clients, and fans in a way that you couldn't do before. Here are some tips on how to use Twitter effectively--and a few cautions, as well.

» Link to external site

 

Agencies Used Social Media to Manage Samonella Outbreak

February 9, 2009 | Gautham Nagesh, NextGov.gov

Federal health agencies relied heavily on social media to inform the public about the recent outbreak of samonella tainted peanut butter, possibly reducing the number of deaths and injuries caused by the illness according to health officials.

» Link to external site

 

Agencies Embrace Web 2.0

April 29, 2008 | Max Cacas, Federal News Radio

The same technologies that make "Facebook" and "Wikipedia" possible are being used to help members of several agencies share information.

» Link to external site