Did You Know?

USA Services operated at a cost-per-touchpoint of 21 cents in 2007, exceeding the 26 cents goal that was set.

FOIA Reading Room

Contact Center Services

Answering the Public's Call

USA Services' contact center expertise, specialized contract vehicles and established infrastructure make us the best source for solutions to federal agencies' contact center needs. Whether your need is for ongoing routine contact center services or for emergency situations where every minute counts in standing up a center, USA Services is the answer.

» USA Contact

USA Contact, our premier contract vehicle for federal contact center services, allows agencies to give citizens what citizens want -- accurate, timely, and consistent answers to their questions, and easy access to information about your agency.

» Learn more about USA Contact

» Check out our new FOIA Reading Room

» FirstContact

The precursor to USA Contact, FirstContact, offered many of the same great contact center solutions during 2004-2008 that USA Contact offers to agencies today. But now USA Contact offers even more.

» Read how FirstContact and USA Contact compare

Read about some of FirstContact's successes:

-  FEMA Case Study
-  HHS Human Trafficking Case Study
-  HHS Program Support Case Study
-  VA Case Study

» National Contact Center

» Shared Frequently Asked Questions (FAQ's)

The National Contact Center's FAQ's knowledgebase can help you find answers to all of your questions about the federal government. This easy to use information tool is the same database used by agents at 1 (800) FED INFO to answer public inquires and contains answers to over 2,200 FAQ's.

» Misdirects Program

USA Services' citizen-facing gateway for government information can also field misdirected phone calls and emails that fall outside your agency's mission, thereby saving you time and money.

Learn more about the Misdirects program

» Tools

» Citizen Services Cost Calculator

We can help you estimate the costs required to establish and operate a quality contact center or provide estimated costs to help develop a business case for changes to your center.

» Procurement Toolkit

The Procurement Toolkit is designed to help agencies prepare the necessary documents to help speed their USA Contact or FirstContact procurement process.