Contact Center Services

USA Contact: FOIA Reading Room

Welcome to the electronic Freedom of Information Act (FOIA) Reading Room for the USA Contact program.  Here you may find the terms and conditions included in each IDIQ contract vehicle, along with redacted copies of each of the awardees’ technical proposals.  Thank you for your interest in the USA Contact program!

 

Part I: Contract Terms and Conditions

Here you will find the terms and conditions, including the Performance Work Statement, common to each of the nine USA Contact awardees.

»Section C—Performance Work Statement (PDF, 259 kb) | (Word doc, 463 kb)

»Section D—Packing and Marking (PDF, 8 kb) | (Word doc, 21 kb)

»Section E—Inspection and Acceptance (PDF, 17kb) | (Word doc, 33 kb)

»Section F—Deliveries or Performance (PDF, 15 kb) | (Word doc, 30 kb)

»Section G—Contract Administration Data (PDF, 63 kb) | (Word doc, 122 kb)

»Section H—Special Contract Requirements (PDF, 52 kb) | (Word doc, 101 kb)

»Section I—Contract Clauses (PDF, 54 kb) | (Word doc, 157 kb)

 

Part II: Redacted Technical Proposals

Here you will find the technical proposals from each of the awardees, which have been redacted in accordance with the Freedom of Information Act.  Where available, redacted copies of responses to technical questions have also been posted.

»Computer Sciences Corporation Redacted Technical Proposal (PDF, 10,580 kb)

»Computer Sciences Corporation Redacted Responses to Questions (PDF, 146 kb)

»Convergys Redacted Technical Proposal Part I (PDF, 4,319 kb)

»Convergys Redacted Technical Proposal Part II (PDF, 6,879 kb)

»Convergys Redacted Technical Proposal Part III (PDF, 3,630 kb)

»Electronic Data Systems (EDS) Redacted Technical Proposal (PDF, 3,289 kb)

»ICT Group Redacted Technical Proposal (PDF, 17,279 kb)

»L3-Microdyne Outsourcing Redacted Technical Proposal (PDF, 899 kb)

»Lockheed Martin Services Redacted Technical Proposal Part I (PDF, 1,835 kb)

»Lockheed Martin Services Redacted Technical Proposal Part II (PDF, 4,560 kb)

»Lockheed Martin Services Redacted Technical Proposal Part III (PDF, 3,340 kb)

»TechTeam Government Solutions Redacted Technical Proposal (PDF, 1,144 kb)

»TechTeam Government Solutions Redacted Responses to Questions (PDF, 35,601 kb)

»TeleTech Government Solutions Redacted Technical Proposal (PDF, 1,147 kb)

»Vangent Redacted Technical Proposal (PDF, 1,414 kb)

»Vangent Redacted Responses to Questions (PDF, 23 kb)

 

Contact us if you have any questions or need additional information about USA Contact.