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Intergovernmental Solutions Newsletter Archives

Below are past issues of the Intergovernmental Solutions Newsletter, A semi-annual publication from the GSA Center for Intergovernmental Solutions.  Each issue focuses in depth on a topic of particular interest and current relevance to the intergovernmental IT community with articles and analysis from government officials and academic, non-profit, and industry organizations.

» Issue 15: Innovative Funding (Fall 2004)

Issue 14: Citizen Relationship Management

» Citizen-Centric E-Government: From Theory to Reality

» Giving the People (and Businesses) What They Want

» Outsourcing: Keys to Success

» Recommendations for a Comprehensive Case Management Solution

» Delivering Results: What Generic Market Research Can't Tell You

» Citizen Relationship Management: (ZRM) - the Challenge and the Promise