ࡱ> ;=:#` bjbj 1 $   $$$$$3 3 3  $h`r   "3 $$  .$$  $ )9 " o  0  [ R  p3 L 6 , *3 3 3 R3 3 3  $ Martha A. Dorris Deputy Associate Administrator, Office of Citizen Services GSA Office of Citizen Services and Communications Martha Dorris serves as Deputy Associate Administrator for Citizen Services in the GSA Office of Citizen Services and Communications. She has served more than 25 years in senior management positions as an information technology professional in government and private industry. Martha directs the Office of Citizen Services, which provides a single access point for information and services from the federal government. OCS provides information in English and Spanish via the Web at USA.gov and other websites, e-mail, telephone at 1-800-FED INFO and through the Pueblo, Colorado, publications center, managing more than 230 million public contacts annually. Through its USA Services E-Government initiative, its USA.gov Web Best Practices Group and USA.gov Technologies, OCS also provides expert leadership and support to help federal agencies improve their service delivery. OCS provides a contract vehicle to allow agencies to establish contact centers quickly in an emergency and customer service standards for government call centers, runs a Web Managers University for government content managers, manages an intergovernmental Web content manager forum, and manages a number of intergovernmental communities of practice. Prior to her current position, Martha built GSAs Intergovernmental Solutions Division into a vital organization that focuses on facilitating collaboration and engagement on issues of relevance for improving citizen services in government. Intergovernmental Solutions serves as a liaison between the U.S. federal government and state, local and other national governments. This mission focuses on providing communications channels that ensure ongoing exchange of information on key issues facing every level of government, developing products that identify and attempt to break down the barriers to intergovernmental collaboration, and bringing the various levels of government together to better facilitate citizen service delivery. The group supports the high priority E-government initiatives identified in President Bushs Management Agenda. Marthas career has included over nine years of governmentwide oversight of agencies IT acquisition and management programs. She is president of the American Council for Technology and has twice been named to Federal Computer Weeks Fed 100 list of leaders who made outstanding contributions to the government IT community. During her 4-year tenure in the private sector, she provided acquisition support to Federal agencies. 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