ࡱ> ^`]`  bjbj 4<%rrr8,TUh66"XXX333UUUUUUU$ WhY=U33=UXXRU*&&&XXU&U&&NSX* P~r|mP,U|U<UPlbZbZXSSbZ#T3h&-T333=U=U^333U$   Intergovernmental Advisory Board (IAB) Teleconference Minutes American Council for Technology, Tuesday May 22, 2006 Attendees: Jack Belcher, Arlington County, VA Jenny Deblois, Miami-Dade County, FL Otto Doll, SD Mary Kiffmeyer, MN Teresa Takai, MI Paul Tibbits, DoD Denis Gusty, GSA ISD Marc Wine, GSA ISD Introduction and Opening Remarks Denis Gusty IAB Chair Denis Gusty announced that Colonel Brian Cullis, Executive Director DoD Defense Installation Spatial Data Infrastructure (DISDI) has retired and will no longer be available to serve on the IAB. Paul Tibbits, M.D., Deputy Director DoD Military Health System Office of Transformation, was introduced as a new federal IAB member. The IAB welcomes Dr. Tibbits. Dr. Tibbits joined the Senior Executive Service in February 2004, serving as the Director of the Business Management and Modernization Program and Transformation Support Office until September 2005. Since then Dr. Tibbits has focused on developing the Military Health System Office of Transformation, where he now serves representing the Assistant Secretary of Defense for Health Affairs. Dr. Tibbits is an experienced executive leader in change management, organizational development and managing global health IT systems. Highlights from Last Meeting Held Thursday, February 23, 2006 Marc Wine David Clark, Director for Integration and Interoperability for HIMSS, discussed the mission and actions of the RHIO Federation in the context of supporting President Bushs goal to make electronic health records available for all American by 2014. Tom Rhodes, Project Lead, Information Technology Laboratory, National Institute for Standards and Technology (NIST) discussed the Web-based Health Care Standards Landscape (HCSL) tool for developing data measurements, standards, and technology to improve the quality, safety and cost-effectiveness of healthcare delivery systems and processes. The IAB members were asked for topic suggestions for the next IAB product. Based on comments received to date, the IAB members agree that shared services would be a good topic for the next IAB report. Presentation Public-Sector Shared Services Mark Howard, Global Program Director, Government Finance and Performance, Accenture Mark Howard discussed shared services in the public sector. Major Points and Key Findings: Shared services is defined as the consolidation of administrative or support functions from several departments or agencies into a single, stand-alone organizational entity whose only mission is to provide services as efficiently and effectively as possible. Implementation of shared services requires a dramatic redesign or transformation of the organizational structure and workforce. Shared services offers a high performance culture with a strong focus on service excellence (i.e. customer service rather than just cost focus). Good candidates for shared services are human resources, finance, information services, logistics and materials management, customer service and legal affairs. Typical cost reductions for enterprise-wide shared services processes range from 25-50%. Accenture found that 66 percent of the government executives surveyed reported that they had already implemented, or were in the process of implementing, shared services. Full implementation of shared services requires about five to seven years. Many governments have started to implement some key components of a true shared services operating model, but few have implemented them all. Massachusetts is an example of how strategic benefits may be gained through shared services. Human resources shared services reduced staff head count by approximately 100, significantly reduced hiring times (which increased client satisfaction), reduced duplication of training curricula and automated processes, reducing the need for staff intervention. Top challenges for governments will be coordinating with unions and gaining buy-in from political leaders and senior management. Discussion Jack Belcher pointed out that Arlington County, VA is using a shared services model for collecting taxes. Mary Kiffmeyer mentioned that in Minnesota shared services have allowed services to be maintained in view of massive budget cuts and a reduction in workforce. Proposed Topic and Report on Shared Services Marc Wine provided a summary of milestones for the proposed IAB report on shared services. The final topic selection is due June 16th. IAB members are invited to review additional materials, share information and discuss the topic further. Next Meeting: The next quarterly teleconference is tentatively scheduled for Tuesday, August 15th, 11:00 AM Noon (Eastern).     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