ࡱ> 8:7#` bjbj 8$  B@ $hn  "    Pa ' 0BX1XX   N  B@ @  USA Services Why Have So Many Agencies Chosen USA Services To Enhance Their Customer Services? By using USA Services, federal agencies can: Improve service to citizens Provide easier citizen access to an agencys information and services Reduce agency needs to budget for centers to respond to email and calls as well as to expend resources for infrastructure and labor Improve agencys ability to comply with federal policies that require: - Support for the Presidents Management Agenda - Reporting results on E-Gov scorecard (get to green) - Elimination of redundant IT efforts (Clinger-Cohen) - All agencies to be able to receive and respond to citizens via email [Executive Memorandum (Dec 1999)] - Adherence to OMBs (Feb 2002) Information Quality Guidelines Solutions for Citizens and Agencies USA Services has signed partnership agreements with 40 federal agencies and E-Government initiatives to work together to provide quality citizen customer service. The partners agree to work toward a seamless citizen information network that is accessible, secure and provides consistent, timely and professional responses to constituents via their preferred method of communication. Whether citizens wish to get their answers via Web, print publications, telephone (1 (800) FED INFO), email or fax, USA Services will give them an answer theyre looking for. Looking to the Future Partners work with USA Services to develop and maintain a current database of answers to Frequently Asked Questions, establish a protocol for responding to inquiries that cannot be answered with a preformatted response and forward misdirected emails and telephone calls to USA Services for response or referral to the appropriate agency. USA Services will provide a platform for partner agencies to collaborate with other agencies in developing complete, coherent and consistent responses when those responses require coordination across agencies. USA Services also provides a means by which agencies can collaborate to develop governmentwide standards for customer service response times and quality. Contact: Stuart Willoughby, (202) 501- 9121, stuart.willoughby@gsa.gov Misdirect Partner Agencies and Initiatives Agriculture, Commerce, Consumer Product Safety Commission, E-Authentication, Defense, Education, Energy, Environmental Protection Agency, Equal Employment Opportunity Commission, Federal Emergency Management Agency, Federal Trade Commission, General Services Administration (GSA), Grants.gov, Health and Human Services (HHS), Homeland Security, Housing and Urban Development, Interior, Justice, Labor, Medicare Payment Advisory Commission, National Aeronautics and Space Administration, National Archives and Records Administration, National Credit Union Administration, National Endowment for the Humanities, Nuclear Regulatory Commission, National Science Foundation, National Transportation Safety Board, Office of Management and Budget, Office of Personnel Management, Securities and Exchange Commission, Selective Service System, Small Business Administration, Smithsonian Institution, Social Security Administration, State Department, Transportation, Treasury, US Agency for International Development, US Postal Service, Veterans Affairs Tier 1 Partner Agencies and Initiatives Business Gateway, Fish and Wildlife Service Interior, GovBenefits Labor, GovLoans, Grants.gov, GSA Public Affairs, Overseas Citizen Services State Department, Recreation One-Stop Interior, SAFECOM Homeland Security, Spanish E-mail State Department FirstContact Users Federal Emergency Management Agency, National Contact Center (1 (800) FED INFO), Human Trafficking Hotline HHS, Program Support Center HHS Contact Stuart Willoughby, (202) 501-9121, stuart.willoughby@gsa.gov   ;<_` + Z [ q /vʵu`uR>'h$Eh$E5B*OJQJ\^Jphh$EB*OJQJ^Jph)h$E5B*CJOJQJ\^JaJph'h$Eh$E5B*OJQJ\^Jph#h$EB*CJOJQJ^JaJph# h$ECJaJ#hW]"B*CJOJQJ^JaJph)hW]"h$EB*CJOJQJ^JaJphh$EB*CJaJphhOdh$EB*CJaJphhOdh$ECJaJhOdh$EB* CJaJph ;_`y ( ^   + Z [ q /v 7$8$H$gd$E $]a$gd$E$a$gd$E1f<r ?o<vL 7$8$H$gd$E#h$Eh$E5CJOJQJ^JaJh$Eh$ECJaJh$ECJaJ#h$EB*CJOJQJ^JaJph'h$Eh$E5B*OJQJ\^Jph'h$Eh$E5B*OJQJ\^Jph#h$EB*CJOJQJ^JaJph# $Y$a$gd$E $]a$gd$E 7$8$H$gd$E6 0 0&P1h/ =!"p#$% @@@ $ENormalCJ_HaJmH sH tH DA@D Default Paragraph FontVi@V  Table Normal :V 44 la (k@(No List $ ;_`y(^+Z[q/v 1 f  < r ? o  < v  L $Y000000000000000000000000000000000000000000000000000000000000 $Y0v00000h  b6,Lbc6,Ld6,e6,f6,g6,!h6,ti6,\m#j6,L!k6,!l6,dk#m6,o#n6,m#o6,T"p6,<!q6,Tr6,$k#..< ^ ^ h $$,hhpx     11!!G f j j +22ow~~   =*urn:schemas-microsoft-com:office:smarttags PlaceType=*urn:schemas-microsoft-com:office:smarttags PlaceName8 *urn:schemas-microsoft-com:office:smarttagsCity9*urn:schemas-microsoft-com:office:smarttagsplaceB*urn:schemas-microsoft-com:office:smarttagscountry-region 8  ! + 3 ;<"#OP  vv ;<"#OP  vv W]"$E@++0@UnknownGz Times New Roman5Symbol3& z Arial? 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